Question 1

How can I measure a ring size?

Accepted Answer

Check out our Ring Size Guide page here.

Question 2

How do I clean my gold / silver jewelry at home?

Accepted Answer

Mix a bit of mild dish soap with warm water, soak the jewelry for a few minutes, then gently brush it with a soft-bristled brush. Rinse under clean water and dry with a soft cloth. For delicate pieces, just use water and a soft cloth, avoiding any chemicals.

Question 3

What is the best metal for sensitive skin?

Accepted Answer

The best metals for sensitive skin are hypoallergenic options like platinum, titanium, 14k or higher gold, and sterling silver. These metals are less likely to cause allergic reactions. All our jewelry is hypoallergenic, ensuring comfort and safety for sensitive skin.

Question 4

How can I tell if my jewelry is real gold / silver?

Accepted Answer

Gold: Look for hallmarks (stamps) indicating purity, such as "10k," "14k," "18k," or "24k." Use a magnet; real gold won't be magnetic. A professional acid test can also determine gold's authenticity but should be done by a jeweler. Silver: Check for stamps like "925," "Sterling," or "Ster." Real silver is also non-magnetic. The tarnish test can be indicative; real silver tarnishes and can be polished back to shine with a silver polish. Our jewelry is made of 100% real, high-quality sterling silver.

Question 5

How to store jewelry to prevent tarnish?

Accepted Answer

To prevent tarnish, store jewelry in a cool, dry place away from direct sunlight. Use anti-tarnish strips, airtight bags, or a jewelry box with compartments to minimize exposure to air and humidity. For silver items, consider using specially designed silver cloth or bags that prevent tarnish. Keeping jewelry clean and dry before storage also helps reduce tarnishing. Our jewelry features tarnish-resistant plating for long-lasting brilliance.

Question 6

Can I wear my jewelry in water?

Accepted Answer

It's best to avoid wearing your jewelry in water to prevent damage and tarnishing. Remove it before swimming, showering, or engaging in water activities.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Google and Apple Pay.

Question 8

Can I cancel or modify my order?

Accepted Answer

We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request.

Question 9

Can I split the payment across multiple credit cards?

Accepted Answer

Unfortunately, it's not possible to split payment across multiple payment methods.

Question 10

How can I contact customer service?

Accepted Answer

You can contact us through our website or by emailing us at contact@ferravantimoda.com. We aim to respond to all inquiries within 24 hours.

Question 11

Where does Ferravanti ship?

Accepted Answer

We ship to 4 countries: North America (United States, Canada), Europe (United Kingdom), Oceania (Australia).

Question 12

How much does shipping cost?

Accepted Answer

0sS8/D

Question 13

How long will it take to get my orders?

Accepted Answer

Delivery times may vary from 3 to 10 business days, depending on the destination and the shipping method chosen. You will receive your tracking code via email to monitor your package's progress. Destination Expedited Shipping Standard Shipping United States 3-5 business days 5-10 business days Canada 3-5 business days 5-10 business days United Kingdom 3-5 business days 5-10 business days Australia 3-5 business days 5-10 business days

Question 14

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn and in their original condition. Customers are generally responsible for return shipping fees. Read More

Question 15

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive a tracking number via email.

Question 16

What happens if my package does not arrive?

Accepted Answer

Please email us within 14 days, providing your order number and any additional pertinent information about your order. Rest assured, we will review your message and return to you with a resolution promptly.

Question 17

Can I combine orders?

Accepted Answer

Yes, we can combine orders if they are still in processing and have not yet been shipped. Please contact us as soon as possible after placing your orders, and we'll do our best to accommodate your request.

Question 18

Do I have to pay duties and taxes?

Accepted Answer

We cover duties and taxes for all purchases.

FAQ

Jewelry

Shopping

Shipping, Returns, & Warranty